1-888-363-4967

10-YEAR LIMITED WARRANTY

Creative Cedar Designs (CCD) warrants its swing sets free from defects in workmanship and materials, under normal use and conditions, for a period of one year from the original date of purchase. This one (1) year warranty covers all parts including wood, hardware and accessories. A 10-year pro-rated Limited Warranty is available on all wood parts against wood rot and termite damage.

In order to validate this Warranty, the product registration card, along with a dated purchase receipt, must be returned to CCD within 30 days. This warranty applies to the original owner and registrant and is non-transferable.

Within a 30-day period, CCD will repair or replace, at CCD’s discretion, any parts found to be missing from or damaged in the original packaging. CCD can only replace the defective part out of a manufacturer’s defect and not seasonal check. Photographs are required for this claim. After the 30 day period, shipping and handling fees will be charged.

Regular maintenance is required to assure the performance and integrity of this product. Imperfection or defects that develop due to a failure to proper maintenance are not covered by this warranty, as well as normal wear and tear, fading of exterior surfaces and general aging which are common of any outdoor product that is exposed to natural elements. This guarantee is effective only if the product is used for the purpose for which it was designed, maintained with accordance to the instructions, and installed at a residential, single family dwelling.

The warranty does not cover, (a) products which have been damaged by acts of God, negligence, misuse, or accident, or which have been modified or repaired by unauthorized persons; (b) the cost of labor; (c) the cost of shipping the product, any part, or any replacement product or part; (d) damage caused by the addition of any accessories not sold by CCD; (e) parts that have been modified, altered or misused; (f) cosmetic defects that do not affect the structural integrity such as warping, checking or any other natural occurring physical properties of wood that do not present a safety hazard; (g) defects that develop because the product is exposed to extreme climate conditions; (h) defects that develop as a result of faulty or improper installation including but not limited to installation on uneven, unlevel, or soft ground; (i) use in a public place such as schools, churches, playgrounds, parks, day care.

This Warranty gives you specific legal rights. You may have other rights as well which vary from state to state or province to province. This warranty excludes all consequential damages, however, some states do not allow the limitation or exclusion of consequential damages and therefore this limitation may not apply to you.

For warranty service or replacement part information, please visit our website at www.creativecedardesigns.com and submit a request. If you have any additional questions, please call us at 1-888-363-4967. Replacement parts are still available for purchase after the warranty expires. Please contact us by email at custservice@creativecedardesigns.com for details.

Warranty: Pro Rated for Wood Rot & Termite Damage ONLY
Years from Date of Purchase Cost to Customer
   
0-1 (after first 30 days through Year 1) Cost of S&H and 0% on part
2 - 3 Cost of S&H and 20% on part
4 - 5 Cost of S&H and 40% on part
6 - 7 Cost of S&H and 60% on part
8 - 9 Cost of S&H and 80% on part
Over 10 Cost of S&H and 100% on part

Warranty: Pro Rated for Wood Rot & Termite Damage ONLY
Years from Date of Purchase Cost to Customer
   
0-1 (after first 30 days through Year 1) Cost of S&H and 0% on part
2 - 3 Cost of S&H and 20% on part
4 - 5 Cost of S&H and 40% on part
6 - 7 Cost of S&H and 60% on part
8 - 9 Cost of S&H and 80% on part
Over 10 Cost of S&H and 100% on part


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