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FAQ

Whether you are strolling leisurely, having a nice conversation with another, playing with your kids and pets, or just simply getting some vitamin D from the sun, the outdoors is a special place to unwind after a long day and spend quality time with the family. 

Your backyard is one of the few places where you can do just that with the added privacy. You also have the option to customize that comfort area behind the house.

Spicing up your backyard can be an exciting and rewarding adventure. It also sets the tone for an active, healthy and fun lifestyle for every one from the adults, to the kids, and even our furry, four legged friends. 

Whether you are in the market for a new swing set or have an existing one, we understand you may have questions. Here are some of the replies to your questions. Please feel free to ask us more.

Q&A 
Q: How big of a swing set should I be looking for?
A: First, it’s important to measure your backyard to check the size and see how much of the space you want to allocate aside. Second, make sure to add at least 6 to 12 feet of space in addition to the dimension of the swing set. This is known as “Set-up area” or “Safety zone”. Also, depending on your preference, if you want more activities built into the set and have a number of kids, a larger swing set would be more suitable.

Q: Why should I purchase an outdoor playset when I can spend much less on another toy? 
A: Outdoor sets are going to be a greater investment than say a video game or an action figure. They all have play value and a sense of attachment. However, the return on your investment for an outdoor set is measured on a different scale. Not only does an outdoor set bring the whole family together while promoting an active and fit lifestyle, it is a good way to stay healthy. Please check the “Awareness” page for more information.

Q: I noticed some wood cracks on the surface of the wood. Is that normal?
A: Wood is a natural product and minor wood checks, cracks, surface cracks, peeling, splinters are all natural characteristics. More importantly, it does not affect the structural integrity of the swing set.

Q: How long does it take to assemble a complete playset?
A: Depending on the size of the playset, the number of helpers and their experience, and having the proper power tools, it can range anywhere from 6 to 18 hours on average. We recommend having at least 1-2 additional helpers on the team.

Q: What is your return policy?
A: Please read our return policy which is available on the our website. It explains very important purchasing, shipping, and return policy information to which you must agree before we can ship your product.

Q: Do you have an assemble service?
A: Assembly available. Please contact our customer service.Q: Are all your item available for Layaway? A: Yes, every item no matter how big or small is available under our Layaway plan.


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